QUEST Team Wins Deloitte National Case Competition

By Matthew Masison (Q27)

Every spring, Deloitte hosts a consulting case competition for undergraduate students. The competition is for freshmen and sophomore students and takes place in two stages – one local competition and a national competition. This year, a team made up of QUEST students entered the competition and took home the top prize. How did they do it? I talked with one of the team members to find out.

The team consisted of 4 sophomores from Cohort 27: Alex Tran, Brooke Nesselt, Conor Casey, and Josh Cocker. The team knew each other pretty well and made Nationals the year before but did poorly. Their team chemistry came up a few times during my talk with Alex. He identified their ability to work well together as one of the major advantages they had over other teams. That, combined with the insights into team dynamics that they learned from taking 190H, was one of the major factors in their success.

The event is held at Deloitte University in Westlake, Texas, which according to Alex, “is basically a resort.” The team had a lot of fun running around the campus from break room to break room, trying the snacks in each of the different themed rooms. These distractions didn’t affect their performance too much though, as they worked hard until well after midnight practicing their presentation.

The UMD Team at the Deloitte National Undergraduate Case Competition

Alex highlighted a couple of different ways their experiences in QUEST, namely 190H, helped their team achieve a drastically different result than their freshman year. Other than learning the value of communication and good team dynamics, they were also more familiar with the ideation process. More than that, they had learned not to “force the use of the quality tools, but let ideas flow.” Another important thing 190H taught them was presentation skills, especially how to prepare a good slide deck. These were the main areas of improvement over last year, and the results speak for themselves.

The other main difference from last year was confidence in themselves. Their freshman year they “went in thinking that [they] had no chance going up against students from Berkeley and Cornell.” Alex stressed how much QUEST has enabled them to be confident in their abilities and gave them an advantage over other high performing students. He stated, “QUEST students have an edge. Students from Cornell were smart, but they didn’t have as much experience with team dynamics or the ideation process.” Alex closed with something that is very applicable to all of us in QUEST. He reminds us to “make the most of your QUEST experience. You can definitely apply the things you learn here in the real world.” QUEST has a lot to offer students that really put effort into learning and developing skills that are presented to them. Thanks Alex for reminding us about that, and congratulations to Alex, Brooke, Conor, and Josh!

 

The Inside Scoop: Working with Verizon and the Redskins in 490H

By Jacob King (Q27)

When exploring the University of Maryland during one’s freshman year, a program that typically intrigues the highest achieving students is the QUEST Honors Program. And why shouldn’t it? The students in the program get to learn hands-on consulting skills and their capstone project involves applying design thinking, process innovation and systems thinking to a real world company and problem. Clients range from small, one-person companies to Fortune 500 companies, but they all demand long hours and commitment from teams.

The 4Gs at the Redskins Stadium

This semester, Cohort 25 is working on 11 capstone projects with a variety of companies. So how did one project lead a team to an exclusive tour of Redskins stadium? I reached out to the 4G’s to find out.

Cohort 25 students Pranav Khatri, Eleanna Makris, Alex Jerome, and Steven Kurapaty, also known as the 4G’s, have spent the semester working with their project sponsor, Verizon Smart Venues, and the Washington Redskins. This project relates to a new initiative by the Redskins which focuses on how fans interact with the team at away games. At its core, the scope of the project revolves around creating a medium for Redskins fans to gather at away games in cities where they are typically the minority fan base. Currently, the team holds bar events near stadiums during away games. However, there is no way to measure or track the turnout and demographic of such events.

The goal of the QUEST capstone project is to better understand who is coming to these events so that the Redskins are able to better engage with their fans. The most recent step in the team’s data collection involved testing what a bar rally might entail. In order to do this, the team took advantage of the finals for March Madness and conducted their own “bar rally” at Looney’s in College Park. According to team member Pranav Khatri, “We were hoping to get a breadth of differing demographics to attend our event. To tackle this, we decided to use Snapchat filters as well as Facebook advertisements before and during the event to gather different crowds of people. The Facebook ads were aimed at anyone 18 and over so believed we could attract a variety of people.”

In terms of collecting data at the event, Khatri added, “We created a two-tier solution. First, and most open to all users, the person texts a phone number to receive a giveaway and a link to our website. The user can then click on that link and sign in through Facebook to receive another giveaway. For this solution, we used a Twilio text messaging service to receive and send texts, Heroku to host our website and databases, PHP Facebook SDK for our website for Facebook authentication, and PostgreSQL as the database to store the information.”

The QUEST team, whose students are majoring in marketing, computer science, biology, and biochemistry, has found this scope to be challenging but very rewarding thus far. They expressed having to learn a lot of new skills to add to their own personal arsenals, mainly within the business sector such as marketing and accounting. Their biggest challenge so far has been effectively handling the intersection of the two clients and making sure that all requirements are fulfilled.

If you are interested in seeing the final recommendations from this exciting project and others, be sure to RSVP for the QUEST Conference on May 4th!

QUEST Student Chandler Pierce Develops New App

By Jacob Wilkowsky (Q19)

Chandler Pierce (Q23) was recently featured in the Diamondback for developing the app, Peer Pressure. Chandler, an accounting major in the Smith School, collaborated with his brother (coding) and a friend (illustrations) to bring the game to reality. Read more about Chandler’s app here. (Angela Jacob, Diamondback)

http://www.dbknews.com/2017/01/30/drinking-game-peer-pressure-umd/

 

Recruiting for QUEST: The Secret Sauce

By: Jacob Wilkowsky (Cohort 19)

How come the best always make it look so easy? When President Obama recites a speech or Alex Ovechkin scores a goal, it’s difficult to perceive the effort behind the art. However, a closer inspection often reveals the truth that lies just below the surface. Just take a look at Alex Ovechkin’s crooked nose and missing teeth. Great achievements rest upon a heap of practice, composed of successes, failures, and what lies in between. At least that’s what I have to tell myself. Otherwise, those fancy speeches and nasty slap shots make me feel pretty inadequate.  

I feel a similar sensation every year watching the QUEST Recruiting team pump out cohort after cohort of first-rate QUEST students. Contributing to QUESTPress for six years now, I feel the pain pretty acutely of trying to keep a QUEST student organization operating at a high level. However, it always seems as though my friends in QUEST Recruiting are operating in slow motion, seamlessly executing well-defined, delegated tasks, which fuse into a beautifully managed HR function for the QUEST community. QUEST Recruiting staffs tables at fairs, produces information sessions, runs social media campaigns, develops and executes a complex interview process, and evaluates the 250+ number of students that apply every year. They’re infuriatingly good at what they do.

I reached out to two QUEST Recruiting members, Jason Ho (Q24) and Ryan Wong (Q25), about where they are now in the recruiting process and how YOU can participate. I’m also hoping to uncover some suffering or stress that makes these guys human.

Where are we currently in the recruiting process?

As of right now, our application is live! As we enter the spring semester, there are only a couple of weeks before the application deadline (February 4th) and we plan to wrap up the application period with one last push of information and tabling sessions to get the word out about QUEST.

Application Homepage: http://apply.questumd.com/

What type of participation options are available for students, alumni, and friends of the program?

All of those involved in QUEST from past to present are welcome to participate in events. Whether its partaking as special guests to our information sessions to helping out with application reading/interviews, we believe that the more, the merrier!

All alumni and students interested in reading applications should contact Jessica Macklin (jmacklin@rhsmith.umd.edu) by January 26th. A call for interviewers will be sent out in mid-February. 

Note– there is a brief training packet and quiz required for participation.

How has the turnout been this year as compared to prior ones?

Turnout has increased every year. With new initiatives and events that we look to attend, we’ve been able to reach more students so that QUEST can be a program that the common UMD student knows about. This year, we anticipate over 250 applicants, so application readers, be ready for the grind!

Do you realize how easy you make it look?

What can we say, QUEST has made us a team of true quality!

What do you attribute QUEST Recruiting’s success to?

Recruiting’s success definitely comes from the fact that our team has the most dedicated and friendly students out there. Each year we take on new recruiting events and missions, and we always are able to successfully complete each one because the people in QUEST Recruiting are passionate about giving back to the program and finding the future QUEST students. In order to get the best students, we have to have the best students and Recruiting is no exception to that.

Tell me the most frustrating experience that you’ve had working on the team?

It can be tough coordinating some events. As we constantly push to get the word out about QUEST to as many students as possible, it can be quite hectic trying to make it to so many different events. We often reach roadblocks given our busy schedules and it can be tough to attend every opportunity we see.

What’s the biggest obstacle you’ve all faced this year?

It would definitely be carrying the poster and materials to events! It is incredibly cumbersome and some of our trips are truly marathons! If only we could have QUEST sponsor us a QUESTRecruiting car…

Thanks guys for taking my questions!

My Freshman year, I attended an information session after one of the brighter kids from my high school harangued me about rushing a fraternity, and advised that I instead get involved in this program called QUEST. Even though we just knew each other tangentially he sat me down on the curb of Knox Road and touted the program passionately for quite some time. After attending the information session I was hooked. For students and alumni who know talented freshmen, please reach out to those students because it could change their college experience for the best. QUEST has a dedicated team of students committed to bringing in top students to the program and could use your help. Thanks again QUESTRecruiting for all of your work and making it look so easy!

QUEST Recruiting students at the First Look Fair

 

The 25th QUEST Conference: A New Student’s Perspective

By: Brian Hornak (Q28)

This past December marked QUEST’s 25th QUEST Conference. The event, designed to celebrate the achievements of the hardworking and talented 490H students, served as a fantastic reminder of why QUEST has been so impactful for the last 25 years. To a first semester QUEST student such as myself, the event served as the perfect introduction to QUEST.

As a new student to QUEST, I have had little opportunity to fully grasp the significance and brilliance of the program. Even after joining QUEST and experiencing QUEST Camp, a part of me was still unsure about why QUEST was so special, and why so many QUEST students regard QUEST as the greatest thing that’s happened to them in college. Well, this December’s QUEST Conference put it all in perspective for me.

The conference itself serves as the perfect culmination of everything that makes QUEST unique. It provides students the chance to showcase their talents, their ambitions and their professionalism. As an incoming QUEST student, I had heard a lot about these virtues, but I hadn’t experienced them. Until I went to the QUEST Conference, there was a void in my relationship with QUEST. I had been told a thousand times about how wonderful QUEST was and heard countless students rave about QUEST, but I needed to see it for myself. When I walked into the conference, I didn’t know what to expect. However, upon entering the doors to the ballroom, it became immediately clear that QUEST was every bit as distinguished as I had been told. I was in awe of the tremendous efforts put forth by each team; whether it was their posters, their presentations, or even just the conversations with team members, the level of expertise was evident. It was remarkable to see the capabilities of each team and to hear the passion and fervor in each presentation. This conference once again highlighted why QUEST, and the QUEST community have been inspiring for 25 years!

It wasn’t until the end of the conference that I realized that in a few years, I would be one of the bright young students presenting my team’s project. To think that I would be working on projects as meaningful and fun as this year’s 490H students was both humbling and inspiring. I knew that a hallmark of QUEST courses was their “hands-on” approach to learning, but seeing it first hand made me eager to dive into my QUEST career.

The conference served as the perfect baptism into the QUEST community. While the focus of the evening is on the bright and talented 490H students, it can’t be ignored that the conference serves as more than a showcase of skill. The conference brings together the QUEST community – students, alumni, and corporate partners – to remind us all of what makes QUEST so special. It reminds our alumni of the wonderful years they had in QUEST, it serves as the perfect finale for the 490H students, and it serves as an inspiration for the up and coming QUEST students such as myself. After attending this conference, I’m not surprised to know that QUEST has thrived for the past 25 years. I can’t wait to see what the next 25 bring! PS: Save the Date for this spring’s QUEST Conference: May 4, 2017!

Q24 at QUEST Conference

 

Mentors and Students Reflect on QUEST Camp 2016

Written by Chineme Obiefune

The importance of QUEST camp is not to be taken lightly. It’s one thing to receive your acceptance into the program, but when you meet everyone in your cohort and have the opportunity to interact with the mentors, it becomes more tangible and impactful. QUEST camp is the first true introduction new students have to the program, and it is also a new experience for the mentors. Those students who have already spent a year or more in QUEST are finally given the chance to welcome the new cohorts and guide them on their journey within QUEST.

14115460_10153599444436503_7813866350438802631_oAfter talking to Alia Abdelkader, Q27, I was able to get a better understanding of the feelings across the new cohorts. “I was really excited about QUEST camp going in, but I was also nervous,” she said. “I was really looking forward to having a great team and sometimes there can be pressure when you’re randomly thrown into a group.” This is the first hurdle most students have to face. Being able to connect with your team and work effectively can be difficult, but that is where the mentors come in.

It is our job to help students without forcing them down a certain path. Janae Savoy, Q23, put it best when she spoke of her experience leading a team. “It was interesting because I remembered going through what the students were going through”, said Janae. “But it was different being on the other side and having to guide them through.” This is something all mentors deal with at one point or another. Knowing when to interfere and when to let things play out.

QUEST camp is just as exciting for the mentors as it is for the students, but for different reasons. When I spoke to Victoria Zhao, Q24, she told me how overwhelmed she had been when she first came to QUEST camp. “There were a lot of really cool activities and people so it all felt a bit condensed,” she said. For her, being a mentor meant making sure her mentees had a good experience. There is a lot to cram into QUEST camp, and it is important to make sure that all students get the best experience possible.

My chat with Liam Mercer, Q28, perfectly summed up the spirit of QUEST camp. After all the games, activities, and presentations, he was more pumped than ever for the semester to start. “Going into QUEST camp, I was pretty excited,” he said. “And now I can’t wait for the next semester to start so that I can experience the energy around the QUEST program.” When students first arrive, it can be hard for them to open themselves up. QUEST camp gives them a chance to do just that. It pushes us together until we have no choice but to let our guards down and feed into the energy around us.

14138150_10153599451296503_3300035068175067069_o 14205961_10153599462586503_8832563781463677991_o

Accenture Federal Services Digital Studio Creates Experiences that Matter

On the corner of 12th Street and New York Avenue NW stands another office building among the hundreds in DC. City dwellers walk by, unaware of the ideation occurring inside in a small office on the sixth floor. Immediately inside, there is an art fixture of numerous colorful gears lining one wall on the right. On the left is a room with glass walls, a chalkboard, and a nostalgic assortment of Legos. Beyond this conference room is a mural of Sherlock Holmes peering into a looking glass directed at a television screen mounted on the wall. “Welcome to Accenture Federal Digital Studio,” the television reads.

Students might view federal work as a whole lot of red tape and not enough excitement. Accenture wants to change that view.

Accenture Federal Services (AFS) recently opened the digital studio this past July. Right in the heart of DC, AFS Digital Studio aims to foster innovation and design thinking by creating a collaborative, open work environment. Imagine the QUEST Lab with several extra thousand dollars in its budget, and Accenture Federal Digital Studio is the end result.

We create experiences that matter. – Accenture Federal Services

Earlier this month, QUEST students got an exclusive first look at the brand new space, led by a tour guide in addition to QUEST alumnus Russell Lyons of Q16.

We quickly noticed that every conference room in the studio is named after a famous inventor or scientist in history along with a memorable quote. In the Mendel room, green succulents line the windows. Next to Mendel lies Edison.

“I’m sure you all have heard of him?” our tour guide asks with a chuckle.

Around the corner, there is one name that our generation easily recognizes.

“This is the Elon Musk room, the only room named after a figure who is still alive,” our tour guide says, “A mistake, actually. We wanted the room to be named after Nikola Tesla, but I guess the designers made a mistake. He has a way to go, so hopefully he keeps his name clean.”

Most of the walls in the studio are meant to be written on – even the glass windows in the kitchen area. Many are bare – but with time, Accenture employees and clients will sprawl more ideas on these walls. We just need some time for the ideas to come to fruition.

AFS Digital Studio features a Fjord Design & Innovation team. Fjord leads in service design based on user experience – think back to your QUEST 190H bits-based projects – to help federal clients create digital solutions that promote a user-friendly experience. Ultimately, AFS Digital Studio will tackle the challenge of increasing government engagement from citizens and employees. By creating a space for employees that counters the typical setup of large professional services firms, AFS hopes that employees will think differently, too. And with the government’s longstanding traditions, a change in perspective might be just what we needed.

QUESTees on the AFS Visit

QUESTees on the AFS Visit

QUEST’s Plan for Continuous Improvement

In the spirit of continuous improvement, the Quality Guild is excited to announce upcoming changes happening within the QUEST community! Based on student and alumni feedback over the past academic year, the following brand new initiatives are underway:

1) Starting with the next set of cohorts (29 and 30), all QUEST students will be required to take a 3-credit Data Analysis course.

As you may have heard through rumors, beginning with Q29 and Q30, students must take a course on Data Analysis as one of their QUEST electives, and the course must be taken prior to 490H. Kylie King, QUEST’s Program Director, currently teaches one of the courses that will count towards this elective requirement: BMGT438A, Applied Quantitative Analysis. With this change, future students will feel much more secure in their data analysis skills, which will be critical to the students’ success in 490H and beyond.

2) QUEST Resource Guide for new students

Starting with this year’s new set of cohorts, all students will be handed a QUEST Resource Guide at orientation. Instead of having to hear through the grapevine about how to nominate a QUEST elective, join QUEST student organizations, or visit the alumni directory, this resource will provide all students with the necessary information they need to know everything about QUEST. This is also available on the QUEST website for the entire community.

3) Orientation for Spring Cohorts to be held in January

A big concern for the spring cohorts is that they have the potential to feel disconnected from the QUEST community between the time they have orientation to when they start 190H in the spring. With this in mind, the Quality Guild has decided to pilot moving orientation for the spring cohort to January beginning with Q30. These students will still be welcome and encouraged to participate in fall events prior to the start of 190H.

4) More QUEST events (i.e. presentations, classes) in CS and Engineering buildings

For STEM majors that are part of QUEST, they rarely have classes outside of QUEST in Van Munching Hall, which can make visiting the QUEST Lab and classes a strain. While the prospect of opening another QUEST Lab on the Engineering area of campus is still in the works, the guild has been holding more class sessions and presentations in that area of campus in the meantime. In addition, the QUEST Student Organization (QSO) has plans to hold events on that side of campus in the near future.

With all of these changes factored in, the Quality Guild hopes that this will better accommodate students and ultimately make the QUEST student experience even better than before!

QUEST Rolls out New 3-Credit Data Analytics Elective

As a program that is constantly evolving and improving, the QUEST Honors Program at the University of Maryland has distinguished itself through its unique, rigorous, and practical classes.

QUEST students are required to take two elective classes from a constantly evolving list, pre-approved by the Curriculum Review Committee. Regarding QUEST electives, Kylie King, Program Director of QUEST, says: “We try to stay on top of current trends in education and the business world as a whole and adjust to make sure our students have the skills they need.”

Thus, in the Fall of 2015, after acquiring feedback from students, alumni, and faculty, the Quality Guild realized that QUEST students’ abilities to analyze quantitative data were not where they should be and therefore, decided to pilot a new 1-credit course: Applied Quantitative Analysis. Beginning this Fall 2016, the course will be offered as BMGT438A/ENES 478A: Applied Quantitative Analysis, a more comprehensive and extensive 3-credit class that counts as a QUEST elective.

Clair Devaney, Q25, took the class when it was one credit and definitely thinks expanding the course makes it more appealing and beneficial. “Definitely only reached the tip of the iceberg,” she says, “but it was a great way to expose oneself and inspire a deeper dive into data analytics in the future.

So what’s the change from 1 credit to 3 credits? Now, students will not only expand their knowledge base and be able to get more in-depth, but they will also perform an in-depth project with a QUEST corporate partner.

Possible topics and learning objectives outlined in the syllabus thus far include:

  • Collect appropriate data (considering research questions, type of data, etc.).
  • Describe data collection process (consider assumptions of sampling and sample design).
  • Accurately describe data
  • Clean data for analysis
  • Evaluate alternative analysis methods
  • Select and justify the most appropriate method(s) for analysis
  • Consider assumptions of selected method
  • Draw valid conclusions based on analysis
  • Apply conclusions to problem at-hand and provide recommendations

Kylie King, who is also the instructor for the course, tells interested students: “We are using a flipped-classroom model so be sure you are ready to watch videos and read a little bit before class. In class, we will use R to analyze data. I try to break this down so that it is easy to follow and not intimidating.”

 

QUEST 2 New Orleans: QUEST Presents at the ASEE Annual Conference and Exposition

This past June, QUEST Program Director Kylie King, Program Manager Jessica Macklin, and recent graduate Mandy Yard (Q21) traveled all of the way to the birthplace of jazz and beignets: New Orleans, LA. The trio were invited to present at the American Society for Engineering Education (ASEE)’s 123rd Annual Conference & Exposition. The ASEE Annual Conference and Exposition is the only conference dedicated to the various disciplines of engineering education – ranging from grade school all the way to higher education. At this year’s conference, there were numerous technical sessions, distinguished lectures, and other networking opportunities for attendees to learn about innovative curriculum and teaching methods in the engineering and technology sector.

Kylie, Jessica, and Mandy wrote and submitted a paper exploring the impact of class size on student success last fall to ASEE, and it was accepted under the Multidisciplinary Engineering Education division.

The paper, titled Impact of Class Size on Student Success in a Multidisciplinary Honors Program, examined how transitioning from the historically single-cohort system of about 65 students to cohorts of around 45 students impacted student success by measuring indicators such as the QUEST student learning outcomes and final course grades. This particular study found that decreasing class size in a higher education setting did not significantly impact QUEST student success. However, it noted that there are other factors specific to QUEST, such as extracurricular involvement and a unique program structure, that could have compensated for a larger class size.

Mandy Yard, a QUEST alumna from Q21, recently graduated from Maryland with a degree in Supply Chain Management and recently started working as a Supply Chain Analyst for Pepsi Co.

I got involved with the ASEE Conference after talking to Kylie about research opportunities that she was working on for QUEST… I worked on the literature review and looked into other studies of class size and student performance. I found it really interesting because there was very little data on college level classes and even less on honors programs. – Mandy Yard

The conference itself provided many learning opportunities for the three QUEST powerhouses. As we all know, QUEST focuses on process improvement – and the program uses this approach to improve itself as well. Kylie, Jessica, and Mandy were able to learn about various methods to improve QUEST through attending other presentations.

One insightful takeaway from the conference was how to navigate international projects. Last semester for the first time, QUEST students worked on international 490H projects in collaboration with universities in Sweden and Australia. With the international scopes, there were new challenges and obstacles that the international teams had to overcome. Kylie attended several presentations at the conference to learn about ways to make the international projects an even greater success during next spring’s second iteration.

Students begin [the international projects] confident and excited – however, when challenges arise they often become disgruntled. To mitigate this, before the project: 1) Set realistic expectations, 2) Prepare students for cultural differences or differences in educational backgrounds, and 3) Explain the scope and expected outcomes. – Kylie King

With these takeaways and more, QUEST can continue to improve and remain one of the top academic programs on campus. The ASEE Annual Conference is another shining example of how QUEST continues to represent and excel in industry, research, and education.

ASEE