Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions), and develop behaviors that will allow you to become a better listener–and a better colleague, mentor, and friend.

Topics include:

• Define attentive listening
• Explore what happened when you are ‘distracted by delivery’
• Recall what a mental filter is and how it can affect assumptions
• Explore methods for choosing the best paraphrasing response in the situation
• List the five listening intentions